MTA FAQ's

1. Where can I buy MTA Gift Vouchers?
MTA Gift Vouchers can be purchased several ways;
• From an MTA Member Stockist - check our website under Gift Voucher Stockists
• Buy Online at www.mta.org.nz/ (for orders up to $1,500 once per day)
• Visit us at MTA National Office – Level 2, 79 Taranaki Street, Wellington
• Corporate or business buyers phone 04 3858859 and talk to us about your needs

2. Can I redeem MTA Gift Vouchers at any member for everything?
Yes, but it’s best to say “almost anything” as it is at the MTA Members discretion, being the business owner, but a huge range of products and services can be purchased; from fuel to groceries, vehicle servicing, repairs and WOF’s plus vehicle accessories and even a car if you have enough vouchers!  Check at any MTA Member to see the great range of choices you have.

3. What do I do if I have a problem with work done by or a product sold by an MTA member?
In the first instance go back to where you purchased, serviced or had your vehicle repaired, and speak to the owner as to what the issue is and how it can be resolved.  If you are not satisfied with the response then contact the MTA mediation service on 0508 682 633.  We have specialists that can take your complaint and work with you and the MTA member to reach a resolution.  The procedure is outlined on the section entitled “mediation” on our website.

4. Who can belong to the MTA?
Any industry related business who meets our standards can be part of MTA’s diverse membership, either as a Branch Member (dealers, repairers, service stations etc) or as a Corporate Member (national chain businesses who support the industry).

5. What are the obligations of being an MTA Member?
Every member must maintain a high  level of ethical behaviour as outlined in the Code of Ethics, MTA Rules and Bylaws. These can be viewed on the website under the heading “Our promise to you”.

6. Who should I contact if I want to join the MTA?
MTA has eleven Business Development Managers who are responsible for our Members in various geographical territories throughout New Zealand. Contact your nearest MTA Business Development Manager whose details are on this website, or are available by phoning MTA National Office on (04) 3858859

7. Does the government provide any funding for MTA?
No, MTA receives no funding from Government.  Instead it relies on a combination of member subscriptions and its own commercial activities to generate revenue.

8. When should I contact MTA & what for? Or how can MTA help me?
Should you not be satisfied with the work or service performed by an MTA member then contact us on 0508 682 633 to seek advice.   We can listen to your query and give advice as what you should do next or assist in contacting our member in an endeavour to reach an amicable resolution.

9. How can I find an MTA member in my town? 
Simply go to the MTA Members tab, click on it, then under the Find an MTA Member, input the service, location or keyword that you are looking for and click on Search. You will then have displayed an alphabetical list of all MTA Members found under the search parameters.

10. Can I search for cars and motorcycles from only MTA members?  
Go to the MTA Members tab, click on it, and then click on one of the yellow bars under the Find an MTA Used Vehicle sub heading. This will take you to the Auto Trader website, displaying only MTA Members vehicles.