Mediation / MTA promise
When a Customer uses an MTA Member, they can be assured of receiving high quality service - in fact all Members must sign up to the Association's Customer Promise and Code of Ethics. In the event of a disagreement, a Customer can use the MTA Mediation Service to help resolve the issue.
Mediation
MTA's Mediation service is intended to address Customer grievances with MTA Members quickly, effectively and fairly. The process helps both sides come to an agreement - not to decide for them what should be done.
Here's How Mediation Works [89kB]
Code of Ethics
MTA Members are bound by a strict Code of Ethics which determines that they operate their businesses in an ethical manner. More >
Our Promise to You
In addition to abiding by a strict Code of Ethics, MTA Members make a promise to all Customers.
Read the Dealer Customer Promise
Read the Motorcycle Dealer Customer Promise
Read the Repairer Customer Promise
MTA Warranty
MTA has an easy-to-understand warranty for all Customers.
Read the Dealer Warranty
Read the Repairer Warranty
MTA business partners
Sponsored links
