MTA Mediation Service

MTA's Mediation Service addresses customer disputes with MTA members. The process aims to help both sides come to a resolution in a friendly, efficient and unbiased way.

Find out more about how the MTA Mediation Service works.

Resolving the issue

First, try to resolve the problem yourself directly with the MTA member involved – the Consumer Guarantees Act states that the seller, or service provider, must be given the opportunity to rectify any problems. However, if you’ve tried unsuccessfully to get it sorted, contact MTA Mediation Service and we will investigate and assist with a resolution.

Request MTA Mediation Service assistance

Before you fill out the Mediation Service form below, please check the trading name of the business you are dealing with, to ensure they are a current MTA member.

Business name

If the business you have been dealing with is not an MTA member, we will only be able to provide limited advice. We suggest that you contact the Citizens Advice Bureau www.cab.org.nz for further assistance.

1. Your name:*

2. Your email address:

3. Your daytime phone number / cellphone number:*

4. Provide a summary of your issue (if possible set it out as a timeline of events)*

Email (mediation@mta.org.nz) or fax (04 3859517) any relevant supporting documents. Please include your name on all additional documents.

5. What action are you seeking?*



6. Describe the action you want taken to resolve this issue.

7. Do you give the Mediation Service permission to contact the MTA member on your behalf to discuss your case? *



Contact

Email: MTA Mediation Service
Postal: PO Box 9244, Marion Square, Wellington 6141
Phone: 0508 682633
Fax: 04 3859517