MTA Mediation Service

MTA's Mediation Service is intended to address customer issues grievances with MTA members effectively and fairly.

MTA's Mediation Service is intended to address customer grievances with MTA Members effectively and fairly. The process aims to help both sides come to a resolution - rather than deciding what should be done.

Find out more about how the MTA Mediation Service works, More>

Resolving the issue

First, try to resolve the problem yourself directly with the MTA member involved – the Consumer Guarantees Act states that the seller, or service provider, must be given the opportunity to rectify any problems. However, if you’ve tried unsuccessfully to get it sorted, contact MTA Mediation Service and we will investigate and assist with a resolution.

Request MTA Mediation Service assistance

Before you fill out the Mediation assistance form below, please check the trading name of the business you are dealing with, to ensure they are a current MTA Member.

To do this, simply start typing the name of the business in the box below. If the business appears on the list, then they are likely to be an MTA Member.

Trading Name

If the business you have been dealing with is not an MTA Member, we are unable to assist you any further. We suggest that you contact the Citizens Advice Bureau www.cab.org.nz for further advice.

1. Your name:*

2. Your email address:

3. Your daytime phone number / cellphone number:*

4. Provide a summary of your issue (If possible set it out as a timeline of events)*

Email (mediation@mta.org.nz) or fax (04 3859517) any relevant supporting documents. Please include your name on all additional documents.

5. What action are you seeking?*

Assistance to help resolve my situation – (go to Q6)
Advice only (Go to Q7)

6. Describe the action you want taken to resolve this issue.

7. Do you give the Mediation Service permission to contact the MTA member on your behalf to discuss your case? *

Yes
No