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MTA members are bound by a strict Code of Ethics. The Association requires that each member:
- Conduct business in a manner which promotes a high quality of service and a professional image to their customers.
- Ensure all workmanship and services conform to industry best practice.
- Maintain high standards of fair practice in all business transactions as prescribed in the Association’s policies and regulations.
- Keep proper books of accounts and conduct affairs in a businesslike manner.
- Uphold and observe all laws and regulations governing the sale of goods and services
- Price goods and services fairly and avoid deceptive pricing practices.
- Ensure that advertising is accurate and truthful, and free of any device which could create an erroneous impression or otherwise be contrary to the public interest.
- Recognise and affirm the right of the customer to courteous, prompt and honest dealings.
- Answer all proper inquires to the best of their ability and satisfy all reasonable complaints.
- Discharge their responsibility to their employees by observing all laws, collective and individual employment contracts and employment agreements by giving proper training and instruction, by providing adequate working conditions, equipment and facilities, and supervising standards of safety and work practice.
- Ensure that all activities comply with all environmental requirements of the Resource Management Act and of all local and national authorities.
- Uphold the work and interests of the Association and the motor industry generally and avoid conduct which may bring discredit to the Association and its members.
In addition to abiding by a strict Code of Ethics, MTA Members also offer a promise to you as a customer.
Whether you are getting a vehicle repaired or purchasing a motor vehicle or motorcycle, MTA members make a promise to you.
To view the promise relevant to your needs click on one of the below documents. As part of our MTA Member Promise to You, we also offer a plain-English warranty. Whether its a warranty on a vehicle repair or a newly purchased motor vehicle, MTA has the right warranty for you.
To view the warranty appropriate for you, select one of the below documents.
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