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MTA Customer Promise

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MTA members looking after MTA customers

Since 1917, MTA has built a credible profile and has a long-established reputation for excellence. MTA members are known as professional, reliable and trustworthy.

MTA members have to meet strict criteria and are bound by a Code of Ethics and a Customer Promise. If you are looking to fix, fuel, or purchase a vehicle, simply look for the MTA sign or search online to find a member near you.

Code of Ethics

MTA members are bound by a strict Code of Ethics.

MTA requires that each member will:

  • Provide customers with high quality and honest service.
  • Work with integrity and adhere to MTA rules, by-laws and policies.
  • Ensure all business activities comply with relevant environmental laws and regulations.
  • Be a good employer; comply with employment laws, provide training and a safe working environment.
  • Ensure all advertising is accurate and not misleading.
  • Ensure all business dealings meet industry best practice.
  • Always work to positively promote the interests of the MTA brand.
  • Maintain accurate and proper financial and legal records and carry out all business transactions in a professional manner.
  • Price goods and services fairly and avoid deceptive pricing – adhere to relevant consumer laws.
  • Respond to all customer enquiries and seek to resolve any complaints.

Our promise to you

Members make a promise to all customers to:

  • Provide superior service
  • Stand by their work
  • Work ethically

To view the MTA Customer Promises, click on the documents below:

Read the Dealer Customer Promise >>

Read the Motorcycle Dealer Customer Promise >>

Read the Repairer Customer Promise >>

MTA Mediation

In the event of a disagreement, customers can use MTA's Mediation Service to help resolve the issue.

The service is intended to address customer grievances with MTA members quickly, effectively and fairly. Learn more here >>

You can call the mediation team on 0508 682 633, email mediation@mta.org.nz or fill in our web-based mediation form and someone will be in touch.

MTA Warranty

MTA members have an easy-to-understand warranty for all customers.

This will give you the confidence you need to get back on the road.

Read the MTA Dealer Warranty >>

Read the MTA Repairer Warranty >>