MTA Customer Promise

MTA members looking after MTA customers

Since 1917, MTA has built a credible profile and has a long-established reputation for excellence. MTA members are known as professional, reliable and trustworthy.

MTA members have to meet strict criteria and are bound by a Code of Ethics and a Customer Promise. If you are looking to fix, fuel, or purchase a vehicle, simply look for the MTA sign or search online to find a member near you.

Code of Ethics

MTA members are bound by a strict Code of Ethics.

MTA requires that each member will:

Provide customers with high quality and honest service.
Work with integrity and adhere to MTA rules, by-laws and policies.
Ensure all business activities comply with relevant environmental laws and regulations.
Be a good employer; comply with employment laws, provide training and a safe working environment.
Ensure all advertising is accurate and not misleading.
Ensure all business dealings meet industry best practice.
Always work to positively promote the interests of the MTA brand.
Maintain accurate and proper financial and legal records and carry out all business transactions in a professional manner.
Price goods and services fairly and avoid deceptive pricing – adhere to relevant consumer laws.
Respond to all customer enquiries and seek to resolve any complaints.