MTA Gift Card – FAQs
The MTA Gift Card has been around for a little while now but in case you have questions, we've put together key information that may assist.
How will I recognise an MTA Gift Card? All MTA Gift Cards contain the MTA logo on both the front and the back of the card.
Who can redeem an MTA Gift Card? MTA Gift Cards can only be redeemed through certain participating MTA Members.
What can I buy with a Gift Card? Most products or services that are sold by MTA members can be purchased using a Gift Card. Exceptions would be products or services purchased online through a member’s own website or an unmanned service station.
Do I get change if I don’t spend the full value of the Gift Card in one purchase? No change can be given when using an MTA Gift Card to make a purchase. If you don’t spend the full balance in one purchase, you can keep using the card until the balance is zero. You can also use the balance as a part payment for a purchase, that way you’ll always use up the full balance on your Gift Card.
How many times can an MTA Gift Card be used? You can use your card as many times as you like until the full balance has been used, or the card expires.
If a card breaks, can it be replaced or refunded? Depending on the situation, we'll do our best to help. Get in touch by sending us an email or giving us a call. The same applies if it’s defaced, mutilated, altered, lost or stolen. Note that Gift Cards should be treated like cash as the balance on the card can be spent by the person who holds the card.
How do I find the balance on a card? Look for the 16-digit number on the back of the card then scratch off the grey panel to reveal the pin. Once you have this information we recommend that you do a quick check online or call 0800 222 882.
How do I know what value has been loaded onto my card?
- MTA members activate the card using their EFTPOS terminal by loading the value the customer has chosen. Once the balance is loaded, customers will be given an EFTPOS receipt showing the amount that’s on the card.
- You can also check the balance on your card at any time after activation. If you need further help, give us a call on 0800 222 882.
Does a gift card expire? Yes, 12 months after the date it was purchased - you can confirm the expiry date online. Any unused balance remaining on the card at expiry will not be refunded or credited and is non-transferrable.
If I order online, when will I receive my order? MTA Gift Cards are sent by courier with a signature required. Urban orders outside of Auckland made by 3.30pm, will be delivered in the next one to three business days. Due to high demand in Auckland, urban delivery orders made by 3.30pm should take two to three business days. Rural orders may take up to four days.
What should I do if I haven't received my order? If you don’t receive your order within three days, please call 04 381 8821 to cancel your order.
For orders over $4,000 please email the Gift Team or phone 0800 001 144.
Customer assistance For enquiries or feedback, get in touch with our MTA Gift Card Team.
- Submit your feedback by email: firstname.lastname@example.org
- or simply give our friendly team a call on 0800 222 882